Software Maintenance

Please find your product below to view our Software Maintenance policy.

With your purchase from the Gravic Store you will receive one year of Software Maintenance. We highly encourage you to renew your annual software maintenance so that you are always up to date on your software, which is particularly important in this fast paced world of technology where operating systems are continually being updated. Our technical support team is one of the most high rated in the industry (99% satisfaction rate!) and is only a phone call or email away.


What is included in Software Maintenance?

When purchasing Remark Office OMR, Remark Test Grading Edition or Remark Classic OMR from our on-line store you receive one year of Software maintenance. Software maintenance includes:

  • All product updates
  • Phone support (during Gravic business hours)
  • Email support (during Gravic business hours)
  • Website support (via the online form submission)
  • Free monthly webinars
  • Priority Remark Office OMR form review service


Technical Support Hours: Technical support assistance is available from 9 AM - 6 PM, Monday through Friday (EST/EDT), holidays excluded.
Please note that we have the following free offerings on our website:

  • Online Knowledgebase
  • Sample scannable forms
  • Training Videos
  • White papers and other useful helps and hings
  • Remark Office OMR form review service via email

For further information or to order software, please contact our sales department at 1.800.858.0860, +1.610.647.7850 or
Email our Sales Department.